Terms of Service

• Client means any person or entity that purchases or requests a service.
• Business Client means a Client acting in the course of a trade, business, craft, or profession.
• Consumer means an individual Client acting outside their trade, business, craft, or profession.
• Engagement means a specific instance of services purchased or requested under these Terms.
• Deliverables means the written reports, frameworks, templates, presentations, and other materials produced under an Engagement.

Kairo Studio provides business development and operational advisory services to growing companies and to individuals starting or running a business. Services include:

• Growth readiness diagnostics
• Internal communication systems
• Market positioning initiatives
• Process analysis and optimisation
• Operational coordination frameworks
• Organisational optimisation
• Business expansion planning
• Full growth support programmes
• Custom advisory sessions

Each service has a defined scope, price, and indicative duration as described on the relevant service page. The scope, price, and timeline that apply to a particular Engagement are confirmed in writing (by email or electronic order summary) before work begins.

To use the website and to enter into an Engagement, you must be at least 18 years old and have the legal capacity to enter into a binding contract. Where you act on behalf of a company or other organisation, you warrant that you are duly authorised to bind that organisation to these Terms.

An account is required to purchase a service or request an invoice. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Tell us at legal@kairostudio.one as soon as you become aware of any unauthorised use.

The website displays an invitation to treat, not a binding offer. A contract is formed when we acknowledge your order in writing by email, or when we begin to perform the service, whichever happens first. We may decline an order at our discretion before that point, including for reasons described in section 11 (Sanctions and prohibited use).

Prices are displayed in euros and are exclusive of any applicable taxes unless explicitly stated. Kairo Studio is not currently registered for VAT. Payment is required before the Engagement begins, by one of the following methods selected at checkout:

• Cryptocurrency via NOWPayments OU, supporting multiple cryptocurrencies including BTC, ETH, USDT, and USDC. Payment status is confirmed by the NOWPayments webhook.
• Invoice for bank transfer in euros. An invoice is issued by email and payment is due within seven (7) days of the invoice date unless a different timeframe is stated on the invoice itself.

The Company may suspend or delay the delivery of services until the corresponding payment is confirmed.

Where you are a Consumer purchasing a digital service from a UK or EU address, you have a statutory right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and, for EU residents, under the Consumer Rights Directive 2011/83/EU, to cancel the contract within fourteen (14) calendar days of the date the contract is formed, without giving any reason. To exercise this right, write to legal@kairostudio.one before the deadline.

The fourteen-day withdrawal period ends earlier in two situations:

• You expressly request that the service begins before the end of the fourteen-day period and acknowledge that the right of withdrawal is lost once the service has been fully performed. By placing the order and accepting these Terms at checkout, you provide that express consent and acknowledgement.
• For Custom Advisory Sessions and bespoke deliverables that are clearly personalised, the right of withdrawal does not apply once the personalised work has begun.

Business Clients do not benefit from the consumer right of withdrawal. Refunds for Business Clients are governed by the Refund Policy.

Refund eligibility, conditions, and the process to request a refund are set out in full in the Refund Policy. Nothing in these Terms overrides the Refund Policy or any statutory consumer right.

To allow Kairo Studio to deliver the Engagement, you agree to:

• provide accurate and complete information about your business and the question to be addressed;
• make the relevant personnel reasonably available for interviews, sessions, and workshops scheduled in the Engagement;
• respond to requests for information or feedback within reasonable timeframes;
• treat methods, frameworks, templates, and pricing shared during the Engagement as confidential.

You also agree not to:

• use the website or services in any unlawful manner or for any unlawful purpose;
• attempt to gain unauthorised access to any part of the website, accounts, or related systems;
• upload or transmit malicious code or perform actions that compromise security;
• misrepresent your identity or your authority to act on behalf of a business;
• reverse engineer, copy, or resell Deliverables outside the scope agreed for the Engagement.

Unless explicitly agreed otherwise in writing, Kairo Studio retains ownership of all methods, frameworks, templates, and supporting materials it brings to an Engagement. Upon full payment, the Client receives a non-exclusive, non-transferable, perpetual licence to use the Deliverables internally for its own business operations.

The Kairo Studio name, logo, and website content are protected by intellectual property rights and may not be used by the Client without prior written consent.

Kairo Studio complies with sanctions regulations administered by the United Kingdom (Office of Financial Sanctions Implementation), the European Union, and the United Nations. We do not provide services to persons, entities, or jurisdictions subject to comprehensive sanctions, including but not limited to Iran, North Korea, Syria, Cuba, Russia, Belarus, and the temporarily occupied regions of Ukraine (Crimea, Donetsk, Luhansk, Kherson, Zaporizhzhia).

You warrant that you are not, and the business you represent is not, located in a sanctioned jurisdiction, listed on any applicable sanctions list, or owned or controlled by a sanctioned person or entity. We may terminate an Engagement at any time if we determine, in good faith, that proceeding would breach applicable sanctions law. Where an Engagement is terminated for this reason before delivery, the unused portion of any prepayment is refunded.

Information shared during an Engagement, in either direction, is treated as confidential and used only to deliver the agreed scope of work. The confidentiality obligation survives the termination of the Engagement. The obligation does not apply to information that is publicly available, was already lawfully known to the receiving party, or is required to be disclosed by law or by a competent regulator.

Our services consist of professional advisory recommendations based on the information you share with us. We do not guarantee any specific commercial outcome, revenue figure, growth metric, or regulatory result. Decisions taken based on our recommendations remain the responsibility of the Client.

The website is provided on an "as is" and "as available" basis. We do not guarantee that access to the website will be uninterrupted or free of errors.

To the maximum extent permitted by applicable law, the total aggregate liability of Kairo Studio arising out of or in connection with each Engagement is limited to the fees actually paid by the Client for that Engagement.

We are not liable for indirect, incidental, consequential, special, or punitive losses, including loss of profit, loss of business, loss of goodwill, or loss of data, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be limited or excluded, including the statutory rights of Consumers in the United Kingdom and the European Union.

Neither party is liable for any delay or failure to perform its obligations to the extent that the delay or failure is caused by an event beyond its reasonable control, including but not limited to acts of God, natural disasters, war, armed conflict, civil unrest, terrorism, government action, sanctions, pandemic, interruption of internet or telecommunications services, or failure of third-party processors.

The affected party must notify the other party as soon as reasonably practicable and use reasonable efforts to mitigate the impact. If the force majeure event continues for more than thirty (30) consecutive days, either party may terminate the affected Engagement by written notice; unused prepayments are refunded.

Either party may terminate an Engagement by written notice in the situations described in the engagement summary or for material breach by the other party that is not cured within fourteen (14) days of notice. The Refund Policy determines whether any refund applies on termination.

Sections 10 (Intellectual property), 12 (Confidentiality), 14 (Limitation of liability), 17 (Dispute resolution), 18 (Governing law and jurisdiction), and any provision intended by its nature to survive termination, continue in effect after termination.

The parties will attempt in good faith to resolve any dispute arising out of or in connection with these Terms or any Engagement through direct negotiation. A party wishing to raise a dispute will send a written notice to legal@kairostudio.one setting out the nature of the dispute and the outcome sought.

If the dispute is not resolved within thirty (30) days of the written notice, either party may refer the dispute to arbitration administered by the London Court of International Arbitration (LCIA) under the LCIA Rules in force at the time. The seat of arbitration is London, the language of the arbitration is English, and the tribunal consists of one arbitrator.

A Consumer who is a UK or EU resident may also refer the dispute to the courts of England and Wales (for UK residents) or to the courts of the Consumer's country of residence within the European Union (for EU residents), in addition to or instead of arbitration, where permitted by applicable consumer protection law.

These Terms, each Engagement, and any dispute arising out of or in connection with them are governed by the laws of England and Wales. Subject to section 17 (Dispute resolution), the courts of England and Wales have exclusive jurisdiction to settle any dispute, subject to any mandatory provisions of applicable consumer protection law.

We may update these Terms from time to time. The version applicable to an Engagement is the version in force at the time the order was placed. Material changes will be notified by an in-product notice or by email to active account holders at least thirty (30) days before they take effect, except where the change is required by law and must take effect sooner.

Kairo Studio Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Company number 17285515 (registered in England and Wales)

General matters: legal@kairostudio.one
Invoice and payment matters: billing@kairostudio.one
Partnerships: business@kairostudio.one
Client questions: support@kairostudio.one